FAQs

Shipping, Returns, and Taxes

How much does shipping cost for my order?

U.S. Shipping Prices Only

Instruments (per unit) UPS Shipping
Oboes $25.00 UPS
English Horns $35.00 UPS
Bassoons $45.00 UPS
Tools and Accessories Price Range Mail by USPS Shipping UPS Shipping
$0-$50 $8.00 Mail by USPS $15.00 UPS
$51-$100 $9.00 Mail by USPS $16.00 UPS
$101-$150 $10.00 Mail by USPS $18.00 UPS
$151-$200 $13.00 Mail by USPS $20.00 UPS
$201.00 & Up $15.00 Mail by USPS $25.00 UPS

International Shipping Prices

Instruments (per unit) Canada All Other Countries
Oboes $70.00 Express Mail $100.00 Express Mail
English Horns $90.00 Express Mail $120.00 Express Mail
Bassoons $140.00 Express Mail $190.00 Express Mail
Tools and Accessories Price Range Canada All Other Countries
$0-$50 $30.00 FEDEX $40.00 FEDEX
$51-$100 $35.00 FEDEX $50.00 FEDEX
$101-$150 $40.00 FEDEX $60.00 FEDEX
$151-$200 $45.00 FEDEX $70.00 FEDEX
$201.00 & Up $50.00 FEDEX $80.00 FEDEX

What is your return policy?

If you have the need to return an item, please send an email to: [email protected] OR call us at 800-323-3216 and we will provide the information for return procedures.

Shipping costs will not be refunded unless the return is due to our error. Duties and Taxes are not refundable.

Returns must arrive in new, resaleable, perfect condition for full credit or exchange. Merchandise must be returned within 30 days of original order delivery for full refund or exchange. Items returned outside of the 30-day window will be subject to restocking fees. For more information on restocking fees, please contact us at the email address or phone number above.

Items should be shipped back to us using a trackable service such as FedEx or UPS. We are not responsible for lost shipments.

Do you have any tips for packing instruments for shipping?

There are a few basic details to remember when packing an instrument for shipment: always include a letter identifying who the instrument is from inside the case, use a rigid box, use adequate cushioning material, use strong tape, use clear address labels, and place a duplicate address labels inside the box.

For more information, click here.

What happens if I refuse shipment or my delivery goes to the wrong address?

Unless the shipping error was made by Nobel Instruments, customers are responsible for all fees, tariffs, duties and shipping costs incurred by Nobel Instuments, including but not limited to the costs of refused or redirected shipments.

Do you charge sales tax on orders?

We charge 6% sales tax only on orders shipping inside the state of Pennsylvania.

About Instruments

What does “wood composite” mean?

The term Wood Composite refers to the body material used on Nobel Instruments. It is a mix of grenadilla wood powder, epoxies and binders. The mixture is injection molded into the body parts. This technology is highly effective for lowering production costs and the results are body parts that are identical in dimension and tonal color. Ultimately, wood composite instruments are as durable as plastic but sound like wood.

What does “hybrid” mean when we’re talking about double reed instruments?

This term refers to 2 Nobel instruments (NO1H and NEHH) where the top joints are made out of Wood Composite material and the lower two joints are made out of Grenadilla wood. The hybrid design eliminates the cracking problems associated with top joints, and gives our Nobel Instruments exceptionally rich sound qualities.

Do you offer a “trial period” for your instruments?

The trial period for instruments is one week. Customers are responsible for shipping costs both ways unless you elect to keep your trial instrument. We won’t charge you for return shipping on an instrument you decide to keep! Typical UPS shipping costs: Oboes, $25 each way, English Horns, $35 each way, and Bassoons, $45 each way.

Warranty

What are your warranty policies?

We offer a 1-year Limited Warranty on Nobel Instruments. This warranty covers mechanical problems excepting abuse, negligence or repairs done by other repair shops.

We offer a lifetime warranty on Key parts or body parts with the exception of tenon damage, abuse or negligence.

We offer a 90-day warranty on all tools and accessories. This warranty does not cover abuse, loss, or negligence.

Reeds and Cane products are non-returnable / non-refundable unless defective upon arrival.

Security

Is my personal information secure on your site?

Yes. Our web partners have developed a website that you can shop with confidence. To view our full privacy policy, click here.

Contacting Us

Nobel Instruments