Frequently Asked Questions
The Nobel line of Bassoons, Oboes, and English Horns have been tested and proven by double reed professionals all over the world, and the results are clear. Don’t spend thousands more on a plastic instrument—switch to Nobel today!
Shipping, Returns, and Taxes
How much does shipping cost for my order?
U.S. Prices (per unit)
Instruments
Bassoons
Oboes
English Horns
UPS/FEDEX Shipping
$75.00
$35.00
$45.00
International Prices (per unit) – FEDEX Only
Instruments
Bassoons
Oboes
English Horns
Canada
$110.00
$50.00
$75.00
All Other Countries
$160.00
$75.00
$100.00
What is your return policy?
If you have the need to return an item, please send an email to: [email protected] OR call us at 800-323-3216 and we will provide the information for return procedures.
Shipping costs will not be refunded unless the return is due to our error. Duties and Taxes are not refundable.
Returns must arrive in new, resaleable, perfect condition for full credit or exchange. Merchandise must be returned within 30 days of original order delivery for full refund or exchange. Items returned outside of the 30-day window will be subject to restocking fees. For more information on restocking fees, please contact us at the email address or phone number above.
Items should be shipped back to us using a trackable service such as FedEx or UPS. We are not responsible for lost shipments.
What happens if I refuse shipment or my delivery goes to the wrong address?
Unless the shipping error was made by Nobel Instruments, customers are responsible for all fees, tariffs, duties and shipping costs incurred by Nobel Instruments, including but not limited to the costs of refused or redirected shipments.
Do you charge sales tax on orders?
We charge 6% sales tax only on orders shipping inside the state of Pennsylvania.
About Instruments
What does “wood composite” mean?
The term Wood Composite refers to the body material used on Nobel Instruments. It is a mix of grenadilla wood powder, epoxies and binders. The mixture is injection molded into the body parts. This technology is highly effective for lowering production costs and the results are body parts that are identical in dimension and tonal color. Ultimately, wood composite instruments are as durable as plastic but sound like wood.
What does “hybrid” mean when we’re talking about double reed instruments?
This term refers to 2 Nobel instruments (NO1H and NEHH) where the top joints are made out of Wood Composite material and the lower two joints are made out of Grenadilla wood. The hybrid design eliminates the cracking problems associated with top joints, and gives our Nobel Instruments exceptionally rich sound qualities.
Warranty
What are your warranty policies?
We offer a 1-year Limited Warranty on new instruments and a 90 day Limited Warranty on used instruments. This warranty covers mechanical problems excepting abuse, negligence or repairs done by other repair shops.
Security
Is my personal information secure on your site?
Yes. Our web partners have developed a website that you can shop with confidence. To view our full privacy policy, click here.
Contacting Us
How do I contact Nobel Instruments?
If you have additional questions or comments, we encourage you to contact us via phone 1-800-323-3216 or via email at [email protected]. We will endeavor to answer your email as expeditiously as possible.
Backed By Professionals
Our double reed instruments are backed by professional players and teachers in the field.
Save Thousands
Buying Nobel can save you thousands over the competition. Check out our comparison sheet.